Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions are subject to COVID-19 restrictions and government regulations.  CinefestOZ will remain compliant with all restrictions, which may alter at any time before or during the festival, and reserves the right to change conditions as required.

All sessions are 18 years and over for unclassified films due to Film and Censorship guidelines. This policy is strictly adhered to.

By submitting your order, or purchasing at a Festival Ticket Outlet, you are indicating that you have read and accept the CinefestOZ Terms and Conditions. All orders are subject to payment of full fare, credit card approval and billing address verification.

Ticket Exchanges and Refunds
COVID-19:
Where a customer cancels due to Government restrictions that are either not removed as expected, extended, or reimposed, the customer will be contacted and offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of CinefestOZ. CinefestOZ reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

Where, as a result of COVID-19 restrictions, it is necessary to cancel an event, part of an event or the entire festival, CinefestOZ will refund all ticket purchases for the affected event/s.

Single Ticket Purchases:
All single tickets are non-refundable (except due to COVID-19 as above) but can be exchanged for the equal dollar amount or more before the session start time at a CinefestOZ Ticket Outlet or via online customer accounts. Any dollar amount difference will not be refunded. Single ticket exchanges are subject to availability.

Passes:
No fee is charged on pass exchanges or cancellations.  Online exchanges are subject to availability. Passes cannot be refunded.

Exchanges are not permitted for a session that has already commenced or has passed.

No exchange or refund is offered on Special Events, including Busselton Premieres, In Conversation events.

Booking fees
A booking fee applies for transactions made online, via phone or at a Festival Ticket Outlets, as below:

$0.01 - $20.00 = $1.50
$20.01 - $60.00 = $2.50
$60.01 - $200.00 = $3.50
>$200.00 = $4.00

Passes are exempt from booking fees if the order total is $0 when checking out (i.e. when sessions are being added to a previously-purchased pass). If the pass holder has purchased additional single tickets in the same transaction, then the booking fee applies.

Passes
Passes are for a single person's use and are non-transferable, non-exchangeable and non- refundable.

Some Passes entitle the pass holder to attend specific special events including Premieres within the time limitations of the pass.  Some of these sessions have been automatically added to all purchased passes, so passholders do not need to book into these sessions.  For a full list of the sessions automatically added, please check the pass description on the website or ticketing app.
Passholders are asked to advise Festival staff via ticketing@cinefestoz.com if they are not attending some of these sessions added by default, so that unused tickets may be released for sale.

To guarantee entry pass holders must pre-book all other sessions on their pass (subject to availability).

Admission to Events and Cinemas
All sessions are general admission, and seat numbers are not indicated on tickets. However, for some cinema sessions, seats have been allocated and reserved by the Festival and staff will seat guests on entry.

Latecomers will be admitted at the discretion of staff and Movie Crew volunteers.

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. Details of use are contained on the Companion Card website www.companioncard.org.au.  For bookings made online via the CinefestOZ website please email ticketing@cinefestoz.com with details of the tickets purchased to enable a Companion Card ticket to be issued for the same session/s.

CinefestOZ reserves the right to deny any person admission to any Festival Managed Venues or session.

All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.

Concessions
CinefestOZ accepts a range of concessions to ensure the festival is accessible to all.  We offer concession tickets for general screenings and some events (where listed) to full-time students, pensioners, unwaged and seniors. A current ID or concession card must be presented when buying or collecting tickets and, if requested, on entry to the venue.

Copyright
The use of cameras, phones or other devices for the purposes of recording any Festival sessions or Events is strictly prohibited. Security personnel may be in attendance to prevent illicit recording. If a person is seen to have been recording illegally they will be immediately removed from the venue and the recording device will be seized. No refund will be provided. Further action may be taken against the individual/s found to have breached copyright.

Variations and Amendments
Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions.

CinefestOZ may vary these Terms and Conditions at any time. CinefestOZ will post the varied Terms and Conditions on its website.




Ferve Tickets Terms and Conditions

Definitions

Our, We, Us - is Ferve Tickets Pty Ltd (ABN 41 074 903 085) which includes our related entities, directors, officers and agents of 27/296 Bay Rd, Cheltenham VIC 3192 Australia
Website - the website where you will view events and purchase tickets, usually a subdomain of ferve.tickets.
Services - the browsing, selection and purchase and delivery of event tickets and related items; management of bookings, tickets and other personal information.

Your agreement to these terms

By using our Website or Services or purchasing tickets, you agree to these terms and conditions, as well as the Event Organiser Terms and Conditions available above, and the Ferve Tickets Security and Privacy Policy available at https://ferve.tickets/event-ticketing-by-ferve-tickets/

Services Provided

We operate and maintain a secure website and service for the sale of tickets, passes, merchandise, gift vouchers, membership, and in certain conditions, donations, for Event Organisers.
We supply payment processing, ticket generation, and other services to facilitate the sale of tickets for Event Organisers.

Acceptable use of Services

You agree that you will use the Website and Services provided only for their intended use, and will not abuse, disrupt, or otherwise interfere with the operation of the Service, nor engage in any illegal activity by using the Service, including hacking into the website or disrupting service by repeatedly requesting pages or content, nor use bots, spiders or other automated systems to either purchase or disrupt the purchase of tickets.

Payment Processing

All payments are processed through secure card payments systems by Ferve Tickets Pty Ltd.  For further information please see our Privacy and Security policy located at https://ferve.tickets/event-ticketing-by-ferve-tickets/. Ferve Tickets is responsible for card purchases, refunds on event cancellations, card statement enquiries, and chargebacks.
Each ticket you purchase on this website may be subject to fees and charges which are non-negotiable and non refundable in the event of a refund or cancellation.  All prices are stated in the currency applicable on the checkout where you are entering your card details.

Event Variations

We cannot offer any compensation or be liable in any way for events which have any variation (including postponement) from that which is described by the Event Organiser during the on sale period.  In this case you should contact the Event Organiser to discuss your concerns.

Refunds

Refunds may be allowed by the Event Organiser and/or under Australian Consumer Law (if applicable).  Please contact the Event Organiser to discuss your specific circumstances for a refund as any obligation for a refund rests solely with the Event Organiser.  You agree that when applicable, booking fees or other surcharges for processing tickets to the original purchase are not refundable, and are a cost of supplying the Services, including the refund.

Cancellations

Where an event is cancelled, you are entitled to a refund.  When we are notified by an Event Organiser that an event is cancelled, we will work with that Event Organiser to ensure that all tickets are promptly refunded.  This should be within 2-3 business days of when the event is cancelled by the Event Organiser.  Once your refund is processed normal credit card processing for refunds apply, which means it may take another 3-5 business days for the refund to show on your card statement.  If a refund fails to appear on your statement after that time, please contact us.  If we believe the refund has been processed successfully, then you will then need to speak to the issuer of your card in order to chase up the refund.

Exchanges

Exchanges of tickets may be permitted by the Event Organiser, either via self exchange on our website or via an assisted exchange over the phone.
In such a case you agree to pay any fees associated with the exchange of tickets, and that the tickets to the original event or other items purchased become null and void at the time the exchange is processed.

Intellectual Property

You agree that the System and all non third party content contained within it is our intellectual property and is owned or licenced by us.
You will refrain from copying, modifying, re-publishing, iframing, distributing or communicating any part of the Website or Services or information contained within in any way that may infringe our intellectual property.  You are given permission to download or access content as part of the normal operation of this Website and Service.

Third Party Content

Event organisers may link to or incorporate third party content in event descriptions, images or other parts of the System.  This third party content is provided ‘as is’, without any warranties as to the suitability of the content, or its legal use. You indemnify us against any action for the use of third party content by an Event Organizer or other party.

Reselling or Scalping Tickets

Reselling or scalping tickets from this website is expressly prohibited and will result in termination of your access to the Services and potential legal action.
Should you wish to refund tickets please contact the Event Organiser to discuss your circumstances for a refund rather than attempting to resell tickets.

Termination of services

We may terminate or suspend your rights to use the Services we provide at any time if you breach these terms, if you misuse or abuse the Services, including for any illegal activity, or if your use of the Services would expose us to legal liability.

Inconsistency, Severability and Survival of Terms

If an Event Organiser Terms and Conditions are in conflict or inconsistent with these Ferve Terms and Conditions, then these Ferve Terms and Conditions will prevail over the Event Organiser conflicting or inconsistent terms.
All other provisions of these terms continue to survive in the case of any severability of a specific term, or the termination of your use of the Services.

Liability and Indemnity

Our entire liability (including us and our related entities, directors, officers and agents) to you will be, to the maximum extent permitted by law, be limited to the fees you have paid us as booking fees, but not including credit card surcharges, which may be added depending on the organizer, for a period of not more than the preceeding 12 months.  This includes for any loss or damage including direct, indirect, special or consequential loss, in tort (including if we are negligent), arising from your use of or inability to use the website or Services we provide.
Under Australian Consumer Law (when applicable), we limit the remedies available to you to the cost of supplying the services again, or supplying the services again.

Force Majeure

Where we are unable to provide services because of a force majeure event, for example, fire, flood, loss of connectivity or banking network outage, terrorist attack or war, act of God, or other disruption or disaster, we are not responsible for failure to fulfil any obligations under this contract.

Governing Law

This agreement will be governed by the laws of the State of Victoria, Australia.